Refund Policy
Last updated: August 2026
Our promise
We want you to get exactly what you paid for. If we cannot deliver or fix your order, you get your money back — simple.
When you get a full refund
You are entitled to a full refund if: we cannot activate or deliver the plan you ordered; or the plan breaks during its validity and we are unable to repair or replace it within a reasonable time.
When we replace instead of refund
If access stops working during the warranty period, our first step is always to repair or replace it free of charge. A refund is only issued if replacement is not possible.
Non-refundable cases
We do not refund orders where: the account was broken by changing its email, password, or linked details; the account was shared, resold, or misused; or you simply changed your mind after the plan was already delivered and is working.
How to request a refund
Message us on WhatsApp with your order ID (starts with BB) and describe the issue. We respond quickly and resolve most cases the same day. If a refund is due, we confirm the return method with you in the same WhatsApp conversation.